FAQs

If you have any questions, please contact us - but here are a few answers to frequently asked questions.

Delivery costs vary depending on the size and weight of the order, and your location. In your basket change your delivery area to the correct place to get the delivery cost.

We deliver to you on the next business day one your payment is clear. If you need a better idea of delivery timeframe for delivery, please email us after your payment completed.

To complete your order, click the Checkout button above on this page. Then fill out your delivery details and confirm your payment method before finalising the purchase.

Frequently Asked Questions:

Q: Do you make any customer details available to the third party?
A: No, we don't. Your personal information is strictly confidential, we will not share your information with the third party.

Q: Is it safe to use my credit card online?
A: There are always the risks with using your credit card online. We managed and minimize the risks on our end by using secure trusted payment gateway, Paypal. If you are not comfortable to use your credit card online, and you can always pay through bank transfer. Our bank detail: Summerpet Ltd / 06-0103-0266418-00 (ANZ bank)

Q: How do I create a customer account?
A: Simply register with your email account on our register box, and fill in all the required details and press register. You can change or update your detail any time after registration.

Q: What should I do if I forgot my login password?
A: When you forgot your login password, there is a “forgot your password” link under the box. Just click it and fill in the email address you registered, a verification code will send to your email, then follow the instruction.

Q: How do I get the checkout?
A: To get to the checkout, you must have at least one item in your cart. If so you can just click the checkout to view the checkout page.

Q: Do I have to create an account before I can make a purchase?
A: No, you don't have to.

Q: What if I change my mind after I have selected a product but before I finalise my order at the checkout?
A: You can remove the product from the shopping cart by clicking on the remove button.

Q: How do I cancel an order once it has been submitted?
A: You must contact us by email: This email address is being protected from spambots. You need JavaScript enabled to view it. immediately whether you have made payment or not.

Q: Can I order something and have it delivered to someone else?
A: If you pay by credit card, and you can type in their name and address during the checkout phase of the order. Alternatively, you can email to This email address is being protected from spambots. You need JavaScript enabled to view it. to change your delivery address with an order number.

Q: Can I come in and pick up the goods and pay upon pickup?
A: Yes, you can. Please email to This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange time. If you want pay upon the pickup and we accept CASH only. Alternatively, you can pay via credit card or transfer amount by online bank.

Q: If I save an item in my shopping cart for purchasing later, what price I should pay: the price at the time I put in the cart or the price at the time I checkout?
A: You will pay the checkout price of the item.

Q: Do you provide Tax invoice for GST purpose?
A: Yes, we can. You can leave a request when you checkout

Q: What Credit Card do you accept?
A: We accept New Zealand banks issued cards only, i.e. Visa, Mastercard and Debit card.

Q: How to calculate the cost of freight?
A: We calculate as the weight of goods, either weight (kg) or cubic volume (CBM)